The sole purpose of this webpage is to dispute Dwell Fee charges collected by ITS. For all other disputes, please contact the appropriate Ocean Carrier.
To file a Dwell Fee dispute at ITS, you will be required to enter the below information on the following screen. Please note that a dispute cannot be successfully submitted without all of the required information fields being entered.
- Contact Name
- Contact Email
- Container #
- Invoice #
- Payee
- Disputed Amount
- Description of Dispute
All disputes must be filed within 30 days of the issue date of the invoice.
All disputes received after 30 days will be considered invalid and will be rejected.
Confirmations, Request for additional information if necessary and Dispute Outcomes will be communicated to the email address provided on the dispute form will not be considered.
To proceed to the Dwell Fee Dispute Form, select continue.